White Papers / By Industry

White Papers

 

Automotive

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Transforming process, product and service data into business intelligence
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Manufacturing and supply chain organizations must not only optimize resources and minimize waste, but also predict future growth and demand. Event-handling and transactional systems cannot merge data into an integrated source of business intelligence; organizations need adequate data management, forecasting, optimization and modeling techniques to bring disparate data together and gather useful intelligence from it. With key performance indicators and process metrics that span functional areas, managers and other stakeholders can see changes and trends as they occur and make business decisions based on those indicators.
Advance warning and problem avoidance in complex industrial processes
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By examining a project conducted with ConocoPhilips to find early indicators of problems in complex industrial processes, this paper presents an innovative statistical method to aid in diagnosing situations and solving problems, leading to the result of decreasing costs and increasing productivity through predictive maintenance.

Banking and Financial Services

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Overview and implications for the subprime crisis
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Developed by SAS, the Comprehensive Credit Assessment Framework (CCAF), is a unique rating system that extends existing credit scoring to embrace all relevant factors and business context so that lenders can classify credit risk and decide all transactions in a more effective, transparent and forward-looking manner. CCAF's systematic segmentation approach has implications for both intervening in the mortgage crisis and preventing future financial disruption.
A new era for risk management in financial services
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A global survey of 334 executives from around the world in March 2009 by the Economist Intelligence Unit on behalf of SAS reveals that only one-third of respondents think that risk management principles in financial services remain sound, and more than half surveyed say that they have conducted, or plan to conduct, a thorough overhaul of their risk management practices. Read this paper to learn more about implications for how financial organizations are approaching risk management as a result of the financial crisis.
How to optimize and better manage the shortcomings of this new risk type
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Unlike any other software tool, spreadsheet programs have found their way into everyday reporting and quick calculations. Because of this popularity, there is frequent talk of overuse and even serious risks posed by spreadsheets. However, spreadsheets are insufficient for regulatory reporting and risk management. This paper explains the risks posed by spreadsheet reliance, proposes the optimum use for spreadsheets as part of an integrated data framework and discusses the role of SAS Business Intelligence software as a risk management solution.
The Benefits of a Holistic, Risk-Based Approach
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The current regulatory environment in financial services has left most institutions in need of a more effective approach to the detection and prevention of money laundering. This white paper discusses some relevant regulations, explores current trends in anti-money laundering (AML) technology strategy and proposes ways to achieve competitive advantage through AML solutions.
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In September 2005, the Federal Reserve Board will disclose pricing data on higher cost loans with respect to applicant race, ethnicity, gender and income status. This new pricing information, in the officially filed HMDA data, will be used to monitor mortgage lending practices and assist in identifying possible discriminatory pricing patterns.

This paper presents a systematic approach for statistical analysis of HMDA pricing data. You will learn how an effective and powerful method to detect statistically significant pricing disparities amongst various groups is beneficial for lending institutions. The method described in this paper can be applied to HMDA filing data and a broader set of information including additional applicant and transaction information, credit bureau data, and credit underwriting and pricing policies.
Meeting the goal of an enterprise risk management platform
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Data management is a critical component of any enterprise risk management (ERM) system. A bank's approach to data management should be holistic and unified, with a platform that is scalable, open and capable of supporting the needs of multiple risk management functions. This white paper discusses the various components required for successful ERM and explores their cumulative benefits as part of a unified structure.
Meeting the goal of an enterprise risk management platform
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As part of a series that highlights technologies related to best practices in Enterprise Risk Management (ERM), this paper discusses the importance of reporting as part of an ERM framework. A sound reporting framework allows a bank to monitor all the risks pertaining to its portfolio (e.g., market, credit, liquidity, etc.) and intervene if necessary, as well as ensure that all decision makers have the intelligence needed to determine the appropriate course of action on the daily activities of the bank. This paper details the aspects of the risk management process that reporting should cover as part of a sound enterprise risk management platform.
A new generation of customer experience analytics: increasing sales revenue and improving service by gaining actionable multi-channel intelligence
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SAS for Customer Experience Analytics is designed to enable retail banks to tailor every customer contact and optimize value at every opportunity, from visitor arrival through web site interaction to the business response. This white paper describes the technology landscape leading up to the current demand for true, actionable multi-channel intelligence, together with the key elements required for a successful customer experience analytics solution.
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Understanding customers' credit scores is essential for banks, and there is much to be gained by conducting credit scoring activities in-house, including consistency, accuracy, faster integration of new models, and privacy.

Read this white paper to learn how SAS helps build and maintain their own credit scoring function. The paper discusses the development and deployment of scoring models, as well as the process of monitoring those models for improvement.
Credit Risk Management for Basel II and Beyond
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This white paper discusses the nature of business risk, from credit risk to market risk and operational risk, primarily in the context of the banking industry. The paper provides a history of the Basel accords, outlining in detail the implications of Basel II on risk management. You will also learn about the processes and systems  required for implementing internal ratings-based approaches to risk management.
A Lepus white paper
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Credit scoring models can assist bankers with credit decisions and can enhance compliance with fair lending laws and regulations. This white paper examines the current deployment of credit scoring models, the challenges banks often encounter and future credit scoring trends. You will learn about common types of models, how to measure their performance and the impact of regulations on credit scoring.
Attract and retain the best customers to maximize their lifetime value to your company
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Banks can no longer view their customers from the perspective of specific products or a snapshot in time. To maximize lifetime profitability from valued customers, they must abandon the traditional silo mindset and work to gain a comprehensive view of customers across products, channels and time.

This white paper focuses on the analytic capabilities of SAS Banking Intelligence Solutions, including customer segmentation, cross-selling and up-selling, and customer retention. The paper also includes a brief discussion of the open, flexible architecture on which these solutions are built — including analytic models built specifically for banks.
Key Challenges Facing Banking Executives
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Banks and financial institutions are recognizing that they can no longer look at a consumer from a specific product or snapshot perspective but must encompass the entire customer relationship to fully understand a client's profitability. It is now necessary to invest in a more customer-centric vision.

This white paper explores the benefits of customer relationship management (CRM) in the banking industry. By reading about failed business scenarios that could have been prevented with the right CRM solution, you will learn how banks can shift the focus of their business to maximize customer profitability. The paper also offers six business imperatives, and their implications, for a successful CRM strategy.
Dynamic-Conditional Process improves standard regression approach
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The federal government has enacted laws and standards making discrimination in lending illegal. To help financial lenders improve the accuracy of their disparate treatment testing evaluations, SAS has developed a methodology called the Dynamic-Conditional Process (DCP). This methodology dynamically classifies lending decision factors and captures variations in policy thresholds among loan products, markets and/or programs. Read this white paper for an introduction to the DCP methodology.
International benchmark survey May 2007
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The increasing dynamism and complexity of the modern global economy has put enterprise risk management (ERM) high on the agenda of many companies. This report presents the 2007 results of SAS' annual international benchmark survey on ERM in the financial services industry. Read this paper to learn about the drivers and benefits, economic rewards, implications for staff and systems, and the future of ERM.
Analytically powered best practices for detecting, preventing and investigating fraud in financial institutions
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Organizations that respond to regulatory pressures by simply documenting their existing fraud management practices are selling themselves short. This paper describes how an enterprisewide approach to fraud management -- spanning all contact channels and account types and including powerful analytics, holistic intelligence and integrated case management -- is the best approach for financial organizations looking to turn the tide on fraud.
Turning Customer Value into Competitive Advantage in Retail Banking
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This white paper was designed to present new ideas for measuring and acting on customer value in retail banking. Written by SAS and Peppers & Rogers Group, it presents practical, real-world advice on how retail banks can increase profitability from customer value insight without a business model overhaul. Specifically, the paper provides guidance to help you refocus strategy, retool the mechanics of measurement and realign the organization around customers.
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Anticipated regulatory changes will demand more transparency from capital markets firms. They can deliver this transparency and accountability more readily and gain a competitive advantage by creating a model and scenario library linking the front office, middle office and risk management teams. This paper outlines an approach for creating a common model, security and scenario library for modeling structured, fixed-income securities and equities for use by front office, middle office and risk management teams.
A SAS Institute Brief
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SAS has derived an analytic methodology to help mortgage lenders measure, monitor and manage their fair lending disparity and potential risk exposure. This brief outlines the initial steps required for the development of a global risk indicator for managing exposure. These steps involve identifying disparities, quantifying disparities and risk exposures, converting them into a singular risk indicator and then monitoring fair lending risk.
Compliance is not enough
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For European financial services firms, compliance with MiFID is mandatory. Nevertheless, MiFID provides numerous opportunities for companies to improve profitability and shareholder value. This white paper explores those opportunities. You will learn how the people, process and systems changes required by MiFID can position your organization to be more agile and successful.
Achieving financial success with embedded groupwide SAS® Risk Management
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Current economic conditions heighten the need for financial services firms to accurately gauge required levels of regulatory compliance and economic capital to support business strategy and risk appetite. More regulations are on the way, demanding transparency, accurate information about company operations, robust and comprehensive risk management, regulatory compliance and efficient governance. What does this mean for many organizations? This paper takes a step back to examine how all components of a successful company must work in an integrated manner in order to produce the best results, and how SAS approaches governance, risk, compliance and performance management issues by providing a comprehensive framework for analyzing and managing risks in the context of corporate strategy and performance.
A look at how industry professionals view the new directive
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The Markets in Financial Instruments Directive establishes a new regulatory framework for investment services in Europe. This white paper examines the MiFID's general principles and discusses ways in which it affects organizations that implement it. In particular, you will learn about the opportunity this directive provides to cut costs and develop new business models.
A conceptual view
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Asset-backed securities pose special problems for risk managers because of their contingent, path-dependent cash flows. This paper provides a high-level, conceptual view of 1) the difficulties involved in measuring the risk of asset-backed securities, 2) a methodology for overcoming those difficulties and 3) a software solution that can implement the chosen methodology for projecting potential profit-and-loss distributions of asset-backed securities at various future points in time or horizons.
A solution for effective strategies in model deployment
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This paper explores the process of developing and deploying predictive models. You will learn about the challenges that organizations face when building automated decision applications, and about the components of predictive model creation. The paper concludes with a solution for more effective deployment of predictive models.
A first order approximation
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This paper attempts to answer a series of practical questions that typically confront CROs in small institutional settings, including: How do I quantify the benefits of making an investment (say a technology investment) to reduce the current amount of capital assigned to operational risk? How do I provide greater internal and external transparency around the cost of capital attributed to operational risk? Further, how do I explain these benefits to the management committee or to a board of directors in order to obtain funding for that investment?
Find better ways to understand your least-used yet most-valuable business resource: your current customers
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Recently, the focus in banks has shifted from mergers and acquisitions to organic growth – attracting and retaining good customers. This white paper describes how to apply customer value to the retail banking business model as a continuous loop of insight, action, assessment and learning for continuous improvement. It also proves the advantage of a more interactive view of customer value.
SAS Anti-Money Laundering: An integrated framework for risk scoring, alert generation, investigation and reporting
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Financial institutions must strengthen their anti-money laundering programs to identify and report suspicious activity, meet new regulatory mandates and manage compliance risk. Read this white paper to learn how SAS Anti-Money Laundering can help you detect unknown behavior patterns, gain a clearer view into transactions and report suspicious activity.
The role of business analytics in transforming banking
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In light of the global economic slowdown, executives responsible for putting banking on a safer, more promising footing need to ensure they do so armed with the right facts and analysis. A comprehensive Business Analytics framework provides all decision makers with critical insight, not only into what happened in the past, but why it happened, what may happen in the future and how organisations can achieve the best possible outcome when unplanned events occur. This insight can then be used to act confidently and transform the business.  In this uncertain climate, SAS has identified 5 key priorities that should be addressed, highlighting how Business Analytics can help you achieve the best possible outcomes.
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An industry best practice for estimating the market risk of trading operations involves projecting profit-and-loss distributions of portfolios of financial instruments over short time horizons and then summarizing that information into single numbers, such as value at risk (VaR) and expected shortfall. Easy to understand and conceptually straightforward, VaR has long been an industry standard for estimating market risk. The means by which it is calculated and used in practice to manage risk, however, present a number of modeling, data management and reporting challenges. This paper addresses ways in which SAS can help clients overcome these challenges to better measure and manage their market risk.
Taking a model-centric view of business intelligence
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Business intelligence (BI) has evolved beyond isolated tools. Successful BI can only be achieved with the backing of a rigorous process that starts with source data and finishes in a useful form in the hands of the user.

This white paper, written by Butler Group, first provides a brief overview of Butler's vision for the advanced deployment of BI technologies according to this end-to-end process. It then focuses on the SAS Industry Intelligence Solutions for Banking, Insurance and Telecommunications, outlining the industry-specific, model-driven architecture of these advanced BI solutions, which allows them to be implemented quickly and easily.
Enterprise Risk Management in Financial Services Organisations
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A global survey of 316 financial services executives conducted in July 2008 by the Economist Intelligence Unit on behalf of SAS reveals that over 70 percent of respondents believe that losses stemming from the credit crisis were largely due to failures in addressing risk management issues. Read this paper to learn more about implications for how financial organizations approach risk management, and about the future of ERM in light of the ongoing credit crisis.
With liquidity risk in the regulatory spotlight, new IT challenges are looming.
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For some time, liquidity risk has been treated as a second-order or consequential risk, in the sense that liquidity issues only arise from problems in other primary risk areas where the risks are not well controlled and managed - such as market, credit or operational risk. With the materialization of the credit crisis, it has become evident that liquidity risk must be measured and managed as an independent risk. This paper will discuss liquidity risk and how SAS Risk Management for Banking gives institutions the ability to address liquidity risk right now, as well as the ability to evolve as needs change over time.
An excerpt from the book Credit Risk Assessment: The New Lending System for Borrowers, Lenders, and Investors
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This white paper is an excerpt from the book Credit Risk Assessment: The New Lending System for Borrowers, Lenders, and Investors by Clark R. Abrahams and Mingyuan Zhang. In this paper, the authors survey various opinions concerning the causes of the current financial crisis; its impact, consequences and implications; and the role of loan underwriting, which they see as being at the core of the problem. The authors also share their ideas for a new, comprehensive and systematic approach to credit granting that combines the best of science, proven credit principles and common sense.
A Southeast SAS Users Group paper
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To compete successfully amid new technologies and regulations, lenders will need to utilize data mining techniques to develop powerful models that can identify undertapped markets with the most potential.

This paper illustrates how to gather and preprocess the requisite data for such a project and to develop and assess alternative models. Specifically, you will learn how to identify and prioritize potential opportunities for mortgage lending using modeling techniques such as tree models, logistic regression, neural networks and ensemble models.
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This paper explores the role that various performance management methodologies can play in helping private equity firms achieve and – ideally – exceed their targeted ROI. Starting with a basic primer about capital markets and the factors that have led to the growth in private equity funds, the paper discusses the importance of integrating various enterprise performance management improvement methodologies and embedding them with analytics of all flavors – especially predictive analytics.
Building a Technology Foundation for Successful Client Differentiation
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Wealth management organizations must take a data driven, analytical approach toward building trust and loyalty with high net worth clients. This white paper highlights three essential elements needed to create a foundation for successful client communications. Also, it discusses a process for implementing these elements -- resulting in strong client relationships.

Communications

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Convergence + intelligence = profits
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Many providers are struggling with the increasing complexity and cost of networks, service choices and business processes. Read this white paper to learn how a customer value optimization approach can help service providers understand how customers engage with the company, identify ways to reduce churn, and systematically record customer management activities and results. You will also learn how a customer value optimization approach transformed the profit picture for a top-tier wireless carrier.
A holistic look at the individual level - to build corporate profitability one customer at a time
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Deregulation and competition have many telecommunications providers struggling to sustain or restore profitability. This white paper outlines ways that activity-based management reflects the actual costs involved in attracting, supporting and keeping a customer. You will learn about the shift from commodities to customers in the marketplace and the importance of customer profitability as a measure of economic value.
Analytical Strategies for Retaining Profitable Customers in the Telecommunications Industry
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Nowhere is customer acquisition and retention more important than in the telecommunications industry, where customer defection costs companies around the world tens of billions of dollars each year and annual churn remain high.

This paper provides a detailed look at the process of churn analysis using a well-implemented information delivery system. It also discusses the importance of deploying churn management to more business users and targeting campaigns based on more than just churn likelihood. A step-by-step process flow also illustrates the value and power of churn management using a dependable information delivery system.
Taking a model-centric view of business intelligence
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Business intelligence (BI) has evolved beyond isolated tools. Successful BI can only be achieved with the backing of a rigorous process that starts with source data and finishes in a useful form in the hands of the user.

This white paper, written by Butler Group, first provides a brief overview of Butler's vision for the advanced deployment of BI technologies according to this end-to-end process. It then focuses on the SAS Industry Intelligence Solutions for Banking, Insurance and Telecommunications, outlining the industry-specific, model-driven architecture of these advanced BI solutions, which allows them to be implemented quickly and easily.
Why optimizing value creation is critical to success
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Despite a dizzying rush of fresh technological innovation, old-fashioned customer development strategies remain key determinants of success in the newest round of competition between communication services providers. This white paper explores the potential of "bundling" services in the communications industry. Specifically, it addresses the implications of bundling for the customer experience and how it can impact customer lifetime value.

Consumer Packaged Goods

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This white paper discusses multi-causal analysis as a way of integrating consumer demand information with shipment forecasts to capture the impact of marketing activities on shipments. With improvements in technology, data collection, data storage and analytical knowledge, CPG companies are now looking to integrate consumer demand with their shipment forecasts to capture the impact of marketing activities on shipments. As a result, multi-tiered causal analysis (MTCA) is receiving renewed interest. This paper explains the MTCA process, including an anonymous beverage industry case study that describes the process used to develop and link the Consumer Demand and Factory Shipment models. The by-product of this process was a more accurate forecast that reflected the company's marketing investment strategy.
Transforming process, product and service data into business intelligence
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Manufacturing and supply chain organizations must not only optimize resources and minimize waste, but also predict future growth and demand. Event-handling and transactional systems cannot merge data into an integrated source of business intelligence; organizations need adequate data management, forecasting, optimization and modeling techniques to bring disparate data together and gather useful intelligence from it. With key performance indicators and process metrics that span functional areas, managers and other stakeholders can see changes and trends as they occur and make business decisions based on those indicators.
Advance warning and problem avoidance in complex industrial processes
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By examining a project conducted with ConocoPhilips to find early indicators of problems in complex industrial processes, this paper presents an innovative statistical method to aid in diagnosing situations and solving problems, leading to the result of decreasing costs and increasing productivity through predictive maintenance.

Education

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Enabling "more for less" initiatives with fact-based decision making
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A key element of performance management is to use fact-based data, for analysis and decision support. For this reason, activity-based cost management (ABC/M) is one of the more important methodologies in performance management. This paper discusses the pressures for improved cost accounting in government, explains why there is some resistance to ABC/M and describes some successful applications of ABC/M in the public sector to date.
Creating a Foundation That Helps Education Build for the Future
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This white paper offers a framework that is based on the notion of four pillars. These four pillars (catalyzing conversations, inspiring innovation, championing insight and fostering leadership) are foundation activities that position educators to thoughtfully and more nimbly build for an increasingly dynamic future.
How can we cohesively build all four legs of the chair to support the strongest institutional effectiveness efforts in education?
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This white paper explores the concept of institutional effectiveness in higher education and outlines three steps to implementing it successfully. First, an educational organization must define institutional effectiveness for itself. Next, people, culture, technology and processes must be aligned. Finally, the institutional effectiveness message must be communicated to external audiences. Ultimately, this paper describes new technologies that help higher education institutions identify needs, align resources and communicate more effectively.
Analyzing your data to improve student learning
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To improve student achievement, educators and administrators are effectively using valuable data -- through data warehousing and business analytics -- to integrate and analyze data sources in a flexible, easy-to-manage reporting environment. This white paper describes the benefits of using data-driven decision making, as well as information and case studies on SAS onsite and hosted solutions for education.
A white paper on education in the 21st century by Dr. Jim Goodnight, SAS
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To meet global competition, a nation must spend more on education. While that is true, it is even more important how the money gets spent. There is legitimate concern in both Europe and the US that education systems are not fully preparing communities to thrive in today's knowledge-based economy. Indeed, if communities and countries want to prosper on the road ahead, we must support bold, innovative, and transformative education policies and practices. This white paper presents five guiding principles for evaluating 21st century educational policies.
Leveraging the SAS Business Analytics Framework to accelerate implementations and minimize risk
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This white paper discusses the drivers and the challenges in implementing a longitudinal data system. It then explores how, with SAS' Business Analytics Framework, information gaps among key educational agencies need no longer exist, and decision makers can be armed with the accurate data they need to make proactive decisions and effective education policies.
Dramatic change, transcendent learning and transformational steps
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This is a thought leadership paper by Mark David Milliron for education that describes the need to focus on fostering critical, creative, social and courageous learners ready and willing to face our challenges, build our economies, lead our companies and transform our schools. 
Strengthening relationships in higher education
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This paper describes how colleges and universities can use strategic enrollment management to improve relationships with students, alumni, donors and others. You will learn about the importance of information in each phase of the enrollment management life cycle, and about the specific benefits that strategic enrollment management can provide.
Ten emerging insights
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Technology is becoming increasingly important in education as instructors and institutions begin employing enterprise intelligence systems to answer difficult questions about efficiency and effectiveness in ways they never thought possible. This paper, written by Mark David Milliron, Ph.D., outlines 10 important insights for educators that will become more important as technology and education continue to grow and interact.
Embracing insight initiatives in education
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On-demand services such as Amazon.com and TiVo have driven the expectation that technology will be used to better enable teaching, learning and institutional management. These services also have driven the expectation that institutions will use "insight" -- enterprise intelligence systems, data mining and predictive analytics -- to make a difference in how they teach and reach students. This paper, written by Mark David Milliron, Ph.D., tracks a similar movement toward insight in other industries and examines its implications in the world of education.

Energy and Utilities

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A four-layer model for turning corporate information and knowledge into improved ROI
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Oil and gas companies invested heavily in ERP and DCS systems, which brought about increased efficiency. But when global business dynamics – driven by increased data volumes and changes in transaction infrastructures, decision patterns and performance criteria – began to shift from the status quo attitude of  "let things run by themselves," proactive planning and decision making took on greater importance as a way to adapt to change and gain competitive advantage. This white paper focuses on a four-layer model for regaining the benefits of ERP and DCS systems by enabling organizations to make full use of their corporate information and knowledge.
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With the advent of the smart grid infrastructure, including smart metering and demand response mechanisms, Utilities are challenged to find the best way to use the huge volumes of smart grid data to analyze and forecast demand.  This paper offers views on the most effective ways to integrate, store, manage and analyze advanced metering infrastructure (AMI) and smart metering data.
Analytic insights to mitigate subsurface uncertainty and unconstrained risk
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Data integration, risk assessment and quantification of uncertainty are key issues in petroleum exploration and development. Oil companies are being forced to explore in more geologically complex and remote areas to exploit deeper hydrocarbon deposits. As the problems become too complex in areas of intrinsically poor data quality, and the cost associated with poor predictions (dry holes) increases, the need for proper integration of disciplines, data fusion, risk reduction and uncertainty management become very important. SAS Analytics provide potential answers to questions related to risk and uncertainty, as well as endorse reserves information and ensure that exploitation plans are adhered to in accordance to predefined targets. With SAS Analytics, you can use a plethora of upstream data to empower effective, efficient and timely decisions that affect reserves exploitation.
Advance warning and problem avoidance in complex industrial processes
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By examining a project conducted with ConocoPhilips to find early indicators of problems in complex industrial processes, this paper presents an innovative statistical method to aid in diagnosing situations and solving problems, leading to the result of decreasing costs and increasing productivity through predictive maintenance.

Government

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Enabling "more for less" initiatives with fact-based decision making
Show AbstractView Paper
A key element of performance management is to use fact-based data, for analysis and decision support. For this reason, activity-based cost management (ABC/M) is one of the more important methodologies in performance management. This paper discusses the pressures for improved cost accounting in government, explains why there is some resistance to ABC/M and describes some successful applications of ABC/M in the public sector to date.
Enabling results-oriented performance
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To support alignment and drive cultural change (including accountability and collaboration) in government, SAS recommends three key steps in this paper: 1) See it: Get an integrated, organizationwide view of all factors related to performance 2) Manage it: Align resources, strategy, finances, programs/initiatives and activities to support the agency's mission 3) Improve it: Drive results with intelligence, collaboration and accountability.
Transform data from existing systems into predictive insights that dramatically increase effectiveness, efficiency and revenue
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Natural resources agencies in the Americas must understand how to enhance the effectiveness of programs and policies while maintaining an adequate level of funding. This white paper describes how analytics can provide optimized solutions to these challenges. The paper first describes the use of analytics in resource management, education and CRM, operations and performance management. Ultimately, you will learn about SAS' analytic capabilities for natural resource agencies.
Accurately identify and prioritize tax returns that have a high likelihood of underreporting and a high magnitude of potential collections
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More sophisticated state government revenue departments are accurately identifying and prioritizing tax returns that have a high likelihood of under-reporting and a high magnitude of potential collection by augmenting their rules-based tax auditing systems with scores generated by analytical modeling – improving audit success by as much as 20 to 50 percent. This paper describes the benefits of advanced, non-linear modeling over traditional rules-based approaches, for more precision and better rank ordering, fewer false positives, higher revenues and faster ROI.
A Best Practices Approach for Government
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Read this white paper to learn how SAS helps governments reduce the taxpayer burden for fraud, error and abuse, ultimately allowing governments to better fund efforts for improving the lives of citizens. This paper focuses on three key areas: improper payments, purchase card fraud and Medicare/Medicaid fraud. The paper discusses how governments can develop anti-fraud strategies to improve collection rates and reduce improper payments, fraud, waste and abuse.
Leveraging Technology to Overcome Challenges and Advance Opportunities
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To meet mounting demand for service, the United States court system must use modern technologies to guide decision making, the development of public policies and communication with citizens. This white paper argues that technology, when properly conceived and implemented, is the critical component that drives opportunities for U.S. courts to demonstrate improvements in efficiency, effectiveness, communication, interagency collaboration and customer service.
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Innovative Design of Experiments (DOE) methods can significantly reduce the number of simulations required to model biological warfare (BW) attacks. The methods illustrated by these military experts are applicable to almost any modeling and simulation (M&S) study involving large numbers of variables with many levels. They created a surrogate metamodel of the simulation with which to make suitably accurate predictions of the response output for time consuming (hours) simulation trials not yet run.
Best practices for government agencies
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Government agencies are particularly susceptible to misappropriation of funds. Billions of dollars can be siphoned away from worthy programs due to process deficiencies, lack of transparency or outright fraud. This executive overview outlines five steps to identifying and preventing fraud, waste and abuse. These steps focus on gaining deeper insights into existing records of program activities and financial data.
Transform business as usual with advanced insight into true costs, future needs and performance optimization
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Activity-based costing (ABC) has transformed from a tool that simply improves the accuracy of cost computations to one that adds immeasurable value to forward-looking government organizations. This white paper explores the transformation of ABC from a manufacturing tool to a management practice. You will also learn about the relationship between ABC and performance management. The paper also includes two real-world case studies.
Managing the work force in a proactive and strategic way
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Government agencies are facing a human capital crisis where CHCOs and managers will need to be more strategic and gain a more holistic view of the work force to support the agency mission. This paper presents how to align the human capital strategy with organizational goals, address workforce demands, mitigate workforce risks, proactively respond to changing workforce demographics, plan for change, and synchronize financial and operational workforce strategies. 
A best practices approach
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Government departments and agencies at all levels must demonstrate transparency, accountability and effectiveness. The bottom line is that funding is now tied to the clear demonstration of results. This paper explores how departments and agencies are defining meaningful measures and incorporating performance management methodologies to understand program effectiveness, drive performance improvements and realize significant cost savings.
Integrating Objectives and Metrics with People and Resources
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Taxpayers are requiring more financial accountability from all levels of government. In addition, government has been scrutinizing its own business practices. Many agencies and departments are attempting to connect services delivered with program funding through performance-based budgeting (PBB). This white paper discusses approaches and techniques that government agencies can use to implement a successful PBB program. You will also learn about the benefits of PBB, including an improved focus on mission and goals instead of revenues and expenses.
Barriers and breakthroughs in the public sector
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In June 2008, SAS brought together executives and consultants across a range of federal agencies to discuss their experiences with performance management initiatives. Some were planning and performance management executives within government agencies. Some were business or IT consultants working with federal agencies.  From all of their accounts, three key themes emerged. Successful performance management initiatives must realign the cultural framework, set the strategic vision and establish the supporting information infrastructure. This paper explores issues and best practices around performance management in government from the people who live and breathe it every day.
 
Maximizing Recovery for the Betterment of State Citizenry
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For state governments, the American Recovery and Reinvestment Act (ARRA) is creating unprecedented management challenges in reporting, transparency and accountability. To meet the President's five crucial objectives for the stimulus funding, governors, state budget officers, controllers and stimulus czars can apply a business analytics approach to managing grants; SAS for recovery optimization and management for state governments provides data integration, reporting and advanced analytics that can be quickly deployed to complement existing grants management systems with minimum disruption.
Advance warning and problem avoidance in complex industrial processes
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By examining a project conducted with ConocoPhilips to find early indicators of problems in complex industrial processes, this paper presents an innovative statistical method to aid in diagnosing situations and solving problems, leading to the result of decreasing costs and increasing productivity through predictive maintenance.

Healthcare Providers

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How the healthcare industry will uncover the real value of electronic medical records and the emerging electronic health record (EHR) initiative
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This white paper describes ways the healthcare industry can use the data at its disposal to evolve toward more personalized medicine. In particular, you will learn about the promising possibilities of electronic medical records and powerful analytic solutions for healthcare providers from SAS. The paper also includes some real-life situations in which SAS analytics are being used to improve patient care and research.
Effectively implementing business intelligence and performance management software solutions in the healthcare industry
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Healthcare leaders are challenged to improve care delivery, reduce costs and enhance physician and employee engagement. Doing so requires the ability to access data from a variety of siloed and disparate systems, and then to get that data into the hands of those closest to the issues. Applying business intelligence in a healthcare setting is a powerful way to break down political barriers, overcome resistance to change, align strategic priorities and improve communication.

This white paper explores the ways that business intelligence and performance management software systems can facilitate evidence-based healthcare delivery in hospitals. The paper provides background on implementing business intelligence and then offers case studies demonstrating successful BI at several prominent hospitals.
A Case Study
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This case study describes how SAS helped the Ontario Ministry of Health and Long-Term Care achieve a solution to predict hip and knee replacement demand – enabling the Ministry to solve what had become a crisis in long wait-times for the surgery. Based on powerful SAS® Forecast Server, this solution now provides the forecasts that guide Ontario’s ongoing investment in orthopedic staff, facilities and services.
How analytics can help overcome challenges facing the Canadian healthcare system
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Canada offers a basic foundation of universal-access healthcare. However, the demand for complex-system analysis has never been greater to assist healthcare management professionals, at all levels, to provide evidence-based, forward-looking healthcare delivery. This paper argues that health authorities that adopt an analytics-based approach to executing their mandates are better positioned to deliver needs-based, quality care today and to anticipate and meet needs that are likely to arise tomorrow.

Insurance

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A new era for risk management in financial services
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A global survey of 334 executives from around the world in March 2009 by the Economist Intelligence Unit on behalf of SAS reveals that only one-third of respondents think that risk management principles in financial services remain sound, and more than half surveyed say that they have conducted, or plan to conduct, a thorough overhaul of their risk management practices. Read this paper to learn more about implications for how financial organizations are approaching risk management as a result of the financial crisis.
By Mark B. Gorman, Principal, Mark B. Gorman & Associates LLC
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This research report explores how leading insurers are using business analytics solutions to reduce reaction times to competitive pressure, respond more efficiently to market changes, improve the precision and efficacy of operational decisions, and increase business managers effectiveness in driving organizational value.
A new generation of customer experience analytics for insurers: increasing sales revenue and improving service by gaining actionable multi-channel intelligence
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SAS for Customer Experience Analytics is designed to enable insurers to tailor every customer contact and optimise value at every opportunity, from visitor arrival through web site interaction to the business response. This white paper describes the technology landscape leading up to the current demand for true, actionable multi-channel intelligence, together with the key elements required for a successful customer experience analytics solution.
How to recognize and reduce opportunistic and organized claims fraud
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It's no secret: fraud drains profits, and lax fraud management practices put a company at a competitive disadvantage. Unfortunately, there is no one bulletproof fraud-detection technique. However, multiple techniques working in concert can be very effective for detecting both opportunistic and professional/organized fraud. This paper briefly traces the evolution of fraud detection approaches, and closely examines eight techniques that insurers should include in their arsenal of anti-fraud strategies.
The importance of data for effective risk management
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To survive and emerge stronger from the current financial crisis, it is essential that insurance companies implement an enterprise risk management strategy. And for any ERM project to be successful, it must be fundamentally linked to a holistic, unified approach to data management - one that ensures a smooth flow of information throughout the organization. This white paper discusses how using SAS for data management enables decision makers at all levels to see a complete picture of enterprise risk.
Solving Business Problems Using SAS Enterprise Miner Software
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As in other sectors of the economy, the insurance industry has experienced many changes in information technology. Advances in hardware, software, and networks have offered benefits, such as reduced costs and time of data processing as well as increased potential for profit. Competition has also increased, making effective IT solutions even more necessary.

This paper discusses how insurance companies can benefit from modern data mining methodologies, which help companies reduce costs, increase profits, retain current customers, acquire new customers, and develop new products. You will learn about how to implement data mining projects and about changes in U.S. legislation that affect insurance firms. A list of recommended reading is also included.
A model-driven approach to integrated analytics
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Many packaged intelligence solutions today are stand-alone systems that do not integrate with existing business intelligence (BI) systems. They also offer little in the way of deep industry analytics. What companies require is a means of rapidly extending BI investment through packaged solutions that offer a deep vertical understanding and can be customized, integrated with existing systems and implemented quickly.

This white paper offers a detailed look into the Intelligence Architecture and prebuilt models that comprise SAS Insurance Intelligence Solutions. The paper first gives an overview of the need for integrated business intelligence and then looks more closely at the technology behind SAS industry intelligence solutions. The last part of the paper discusses the prebuilt models included with SAS Insurance Intelligence Solutions.
An insurance industry executive briefing
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Because the insurance industry relies so heavily on predicting future costs, more and more insurers are using predictive modeling technology to make better predictions about risks and expenses. This white paper discusses the uses of predictive modeling in each of the four primary business areas of the insurance industry: actuarial, marketing, underwriting and claims. Ultimately, the paper aims to provide a basic understanding of the industry's current modeling strategy.
Helping life insurance companies mitigate regulatory risk
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In October 2005, the U.S. Department of Treasury released the final ruling that life Insurance and annuity companies must implement money-laundering prevention programs and comply with Suspicious Activity Report (SAR) guidelines by May 2006. This white paper takes a brief look at ways SAS Anti-Money Laundering is designed to help these companies comply with regulations. You will learn about SAS' ability to detect a variety of suspicious activities.
Taking a model-centric view of business intelligence
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Business intelligence (BI) has evolved beyond isolated tools. Successful BI can only be achieved with the backing of a rigorous process that starts with source data and finishes in a useful form in the hands of the user.

This white paper, written by Butler Group, first provides a brief overview of Butler's vision for the advanced deployment of BI technologies according to this end-to-end process. It then focuses on the SAS Industry Intelligence Solutions for Banking, Insurance and Telecommunications, outlining the industry-specific, model-driven architecture of these advanced BI solutions, which allows them to be implemented quickly and easily.
Using analytics to optimize business performance
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The fiercely competitive insurance industry faces spiraling operational costs, increasing regulatory pressures and rising claim settlement costs against a background of economic uncertainty. This white paper explores how SAS Analytics can help insurance companies use their data proactively to better understand their businesses, detect areas for improvement and take remedial action, as well as forecast ahead and plan more proactively for the future in order to protect and grow their market share, despite difficult conditions.
A CMP Research survey
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Based on a 2007 survey of more than 100 insurance professionals, this report uncovers the true size and scope of today's claims fraud activity. You'll learn best practices for combating insurance fraud, methods for overcoming common obstacles and new tools/technologies for optimized detection and prevention efforts.